845 Burrard Street, West End, V6Z 2K6 Vancouver, Canada
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Image 1 of The Sutton Place Hotel Vancouver
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The Sutton Place Hotel Vancouver Overview

First Impressions

Walking into The Sutton Place Hotel Vancouver, you immediately get that “oh, this is the real deal” feeling. The lobby has this European elegance thing going on — think rich marble and crystal chandeliers, but somehow it doesn’t feel stuffy or intimidating. I mean, this is a five-star property, so you’d expect some grandeur, but they’ve managed to keep it welcoming. The staff actually remembers your name after the first interaction, which honestly surprised me in a city hotel this size.

Prime Downtown Location

The location on Burrard Street is pretty much perfect if you want to be in the thick of things in Vancouver. You’re literally steps from Robson Street’s shopping and restaurants, and Stanley Park is just a few blocks north — I walked there every morning for my coffee run. What couples seem to love (and I get why they rate it so highly) is that you can easily stroll to the waterfront or catch a show at one of the nearby theaters. The West End neighborhood has this nice residential feel mixed with urban energy, so you’re not stuck in some sterile business district.

The Room Experience

The room I stayed in had floor-to-ceiling windows that made the space feel huge, even though Vancouver hotel rooms aren’t typically known for being spacious. The bed situation lives up to the hype — I’m usually a light sleeper, but I slept like a rock every night. They’ve got this attention to detail thing down pat: quality linens, blackout curtains that actually work, and a marble bathroom that feels more like a luxury spa than a hotel washroom. The minibar prices were what you’d expect (ouch), but the complimentary bottled water was a nice touch.

Dining and Amenities

The hotel’s restaurant serves up solid Pacific Northwest cuisine — I had their salmon dish twice, which tells you something. Breakfast isn’t included, but honestly, the quality makes it worth considering if you’re not in a rush to explore the city’s food scene. There’s also a fitness center that’s better equipped than most hotel gyms, and the business center actually has everything you need if work calls. The spa treatments are pricey but genuinely relaxing — I splurged on a massage after a long day of meetings and didn’t regret it.

Why Guests Love It

What really sets this place apart is the combination of old-school luxury service with modern comfort. The concierge team knows Vancouver inside and out — they steered me toward a fantastic dim sum place in Chinatown that I never would’ve found on my own. Parking is available on-site, which is actually a big deal in downtown Vancouver where street parking is basically impossible. You’re paying premium prices, sure, but you get that seamless experience where everything just works. It’s the kind of place where business travelers feel taken care of, but couples also find it romantic enough for special occasions.

The concierge service in Vancouver arranges seaplane fjord picnics, private Capilano dawn walks, and chef-sourced seafood markets.

The Sutton Place Hotel Vancouver Accommodations

AccommodationDetails
Classic Deluxe King Room1 extra-large double bed for 2 adults, 1 child
Classic Deluxe Two Queens Room2 large double beds for 4 adults, 3 children
Classic Premium King Room1 extra-large double bed for 2 adults, 1 child
Classic Executive King Suite1 extra-large double bed and 1 sofa bed for 3 adults, 2 children
Classic Grand Suite1 extra-large double bed for 4 adults, 3 children
Sutton King Room1 extra-large double bed for 2 adults, 1 child
Sutton Two Queens Room2 large double beds for 4 adults, 3 children
Executive King Suite1 extra-large double bed for 3 adults, 2 children
Grand Suite1 extra-large double bed for 4 adults, 3 children
Deluxe King Room1 extra-large double bed for 2 adults
Deluxe Queen Room2 large double beds for 4 adults
King Room1 extra-large double bed for 2 adults, 1 child
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Reviews of The Sutton Place Hotel Vancouver

  • Hiromu from Japan (9/10)

    Hotel's front staff Mr. Cesar was so professional and very kind for us. Unfortunetely i couldn't early check in, but he was trying to seek altanative choice. Thank you very much!

  • John from Canada (8/10)

    Location was good staffs were friendly but didn’t live up to the 5 start rating it showed

  • Marcelo from United States (9/10)

    The best location, service and comfort!

  • Jaleen from Australia (9/10)

    Great position. I made good use of pool and spa. Very helpful staff. Comfy beds. Large bathroom. Nice view.

  • Tiramisu from New Zealand (9/10)

    Very nice staff with prefect location in town, room is clean

  • Dawn from United States (9/10)

    New modern rooms very pleasant

  • Anna from United Kingdom (9/10)

    Everything, fantastic place, amazing atmosphere, lovely people.

  • Warren from New Zealand (9/10)

    Location and facilities

  • Charlie from Canada (9/10)

    Heart of downtown. Got to explore a lot within walking distance!!

  • Emery from United States (8/10)

    staff was fantastic.

Surroundings

What’s nearby:

  • Barclay Manor: 900 m
  • Library Square: 900 m
  • Olympic Cauldron: 1.2 km
  • Emery Barnes Park: 950 m
  • Pender at Burrard: 400 m
  • Roedde House Museum: 900 m
  • Vancouver Art Gallery: 300 m
  • Barclay Heritage Square: 800 m
  • Greater Vancouver Board of Trade: 900 m
  • Vancouver Lookout at Harbour Centre: 1.2 km

Restaurants & cafes:

  • Restaurant Gerard Lounge: 50 m
  • Restaurant Italian Kitchen: 50 m
  • Restaurant Boulevard Kitchen and Oyster Bar: 50 m

Top attractions:

  • Inukshuk: 2 km
  • Totem Pole: 1.9 km
  • Stanley Park: 2.9 km
  • Vancouver Museum: 2.4 km
  • Bloedel Conservatory: 5 km
  • Queen Elizabeth Park: 5 km
  • Prospect Point Lighthouse: 2.2 km
  • Vancouver Maritime Museum: 2.5 km
  • Capilano Suspension Bridge: 8 km
  • Dr. Sun Yat-Sen Classical Chinese Garden: 1.9 km

Natural beauty:

  • Lake Lost Lagoon: 1.9 km

Ski lifts:

  • Red Skyride: 12 km
  • Greenway Chair: 12 km
  • Screaming Eagle Express: 12 km

Beaches in the neighbourhood:

  • Third Beach: 3.9 km
  • Sunset Beach: 1.3 km
  • Jericho Beach: 5 km
  • Kitsilano Beach: 2.7 km
  • English Bay Beach: 2 km

Public transport:

  • Metro Burrard: 500 m
  • Train Waterfront: 1.3 km
  • Metro Vancouver City Centre: 550 m
  • Train Main Street–Science World: 2.6 km

Closest airports:

  • Sechelt Airport: 62 km
  • Vancouver International Airport: 13 km
  • Vancouver Coal Harbour Seaplane Base: 1.1 km

Facilities

General:

  • Pet bowls
  • Minimarket on site
  • Shared lounge/T V area
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Allergy-free room
  • Heating
  • Soundproof rooms
  • Lift
  • Family rooms
  • Facilities for disabled guests
  • Non-smoking rooms
  • Room service

Parking:

  • Parking garage
  • Electric vehicle charging station
  • Accessible parking

Wellness:

  • Fitness
  • Spa/wellness packages
  • Spa lounge/relaxation area
  • Spa facilities
  • Sun loungers or beach chairs
  • Spa and wellness centre
  • Fitness centre

Food & Drink:

  • Coffee house on site
  • Wine/champagne
  • Kid meals
  • Special diet menus (on request)
  • Breakfast in the room
  • Bar
  • Restaurant

Accessibility:

  • Wheelchair accessible

Languages spoken:

  • Mandarin
  • English
  • Spanish
  • French
  • Korean
  • Punjabi
  • Russian
  • Cantonese

Cleaning services:

  • Trouser press
  • Ironing service
  • Dry cleaning
  • Laundry

Safety & security:

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • Key access
  • 24-hour security
  • Safety deposit box

Reception services:

  • Invoice provided
  • Concierge service
  • Luggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/check-out
  • 24-hour front desk

Business facilities:

  • Fax/photocopying
  • Business centre
  • Meeting/banquet facilities

Great for your stay:

  • Parking
  • 2 restaurants
  • Spa and wellness centre
  • Pets allowed
  • Free WiFi
  • Fitness centre
  • Family rooms
  • Room service
  • Facilities for disabled guests
  • Non-smoking rooms

Indoor swimming pool Free!:

  • Opening times
  • Open all year

Entertainment and family services:

  • Babysitting/child services
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Image 6 of The Sutton Place Hotel Vancouver

House Rules at The Sutton Place Hotel Vancouver

Pets:

  • Pets are allowed. Charges may be applicable.

Check-in:

  • From 16:00
  • Guests are required to show a photo identification and credit card upon check-in

Check-out:

  • Until 12:00

Cancellation/prepayment:

  • Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.

Guest reviews

Staff:

8.9

Comfort:

9.0

Location:

9.5

Free WiFi:

8.6

Facilities:

8.6

Cleanliness:

9.0

Value for money:

7.9